14-Year Export & Customization Experience
Customize Door And Window Service & Cooperation
Send Your Needs
You need to send your requirements (sizes, drawings, budget, style, ideas, etc.) to the account manager.
6 Special Advantages We Have• Provide hot sale list to help you quickly choose products.
• New client enjoy special discounts on accessories.
• Can provide 2 proposal for project, higher efficiency.
• Team support (designer, craftsmen, KA manager etc).
• Provide relevant reports and cases, easier purchases.
• Can quote & accept payment by your local currency.
Project Inquire Form.xlsxHave documents available in French, Spanish, Arabic, and Italian, please contact us.
Make Professional Proposal
Depending on the type of your needs and the location of your project, a senior KA manager will be assigned to help you, and then make the customize quotation accordingly.
About Proposal EfficiencyGenerally speaking, we will complete the quotation and give you feedback within 24 hours, and give you a quick quotation within 30 minutes at the fastest.
Contact For Your Inquire
Our direction will be made according to your needs and project characteristics. For special or complex projects, the quotation will be completed within 1-3 working days.
About Order Confirm
Provide professional commercial invoice, drawings and comprehensive service documents to implement customized solutions in every detail. All details and documents must be signed by both side.
Comprehensive Service Documents Will Clearly Inform YouShipping Terms: non-profit value-added delivery service
Delivery Standard: complete product pictures/videos
Insurance: cover potential cargo damage risks during delivery
Goods Receipt:clear reminder for different type delivery
More Further Details: >>Disclaimer And Operating Tips
>>Cargo Storage
>>About Installation Guidance
Start Your Order Now
Order Production
Order with suitable plan and production, and update the key process to you accordingly. From production, shipment, and transportation, the progress is visualized, which is more assured and smoother.
The Following Is Only A Partial Display Of The Process• Raw material arrangement and production
• Product key process feedback
• Product specialist quality inspection
• Packaging and storage status
• Goods shipment progress
Order TrackingCan input the Order ID(in Proforma Invoice) to check the progress. You'll also receive emails for every new progress.
Quality Inspection
Product quality is the lifeline of an enterprise, also is the core element of products and services.
More About Inspection
Especially for export products, a simple problem for us may be a difficult one for customers and users to deal with. Strict quality inspection can maximize the potential problems to be solved before shipment, timely discover and correct possible defects and non-conformities, improve the quality level of the entire industry, promote technological innovation and process improvement, promote the sustainable development of the industry, and achieve continuous win-win between the company and customers.
Packaging And Transportation
Can provide sea, land, air and express delivery.
Packaging TypePre-installation:assembly, takes up transportation space, simple on-site installation
Disassembly & Assembly:no assembly, safer, more space-saving
Standard Packaging:neutral carton/PEP material packaging
Reinforced Packaging: plywood packing, suitable for fragile items, LCL shipment, etc.
About freight transportationYour designated freight forwarder: provide full set of customs declaration documents
Our strategic cooperation freight forwarder:enjoy our freight company strategic cooperation prices
Insurance
Default selection: Huatai Insurance/Pacific Insurance
Purchase insurance at 1.2 times the value of the goods to ensure the highest compensation standard is 100%.
After-Sale Service
After-sales service is the beginning of another cooperation between us. At present, we are more concerned about after-sales support, mainly focusing on product installation. If you have any new needs, please let us know.
Initiate Your Demand
BLOSSOM CHEER Door & Window Customization After-Sales Service Process
Client Initiate After-Sales Demand
The Core Content Of This Section:
Your KA manager collects and summarizes your information, to ensure your needs is clear and understand your demands correctly, then submits the demands to relevant personnel BLOSSOM CHEER.
Reference Time Limit:
1-3 working days.
Points To Note:
You (customer) need to avoid providing incomplete or unclear information that will affect the feedback progress and multiple verifications.
Initiate Your Demand
Determine The Type And Reason Of After-Sales Service
The Core Content Of This Section:
Order specialist organizes the production manager/workshop manager/technician to participate in the research and analysis of the causes and propose after-sales service solution.
Reference Time Limit:
1-2 working days.
Points To Note:
The core information such as process should be communicated correctly to avoid misunderstanding in information translation; order specialists should present solutions in easy-to-understand pictures/text/videos as much as possible.
KA Manager Feedback & Communicate Solutions
The Core Content Of This Section:
Your KA manager organize the solution and clearly communicate to you, striving to solve the problem
Reference Time Limit:
1-3 working days.
Points To Note:
Customized products depend largely on the professionalism of on-site personnel.
Solution Feedback / Adjustment And Correction Communication
The Core Content Of This Section:
If with new issues from you, your KA manager will provide feedback to our order specialist on the problems that occurred during the actual implementation of the previous round of solutions. And will organize relevant technical and production personnel to solve the new round feedback issues, then update the solution to you again.
Reference Time Limit:
1-2 working days.
Points To Note:
Customized products depend largely on the professionalism of on-site personnel.
After-Sales Service Completed
The Core Content Of This Section:
KA manager will review the core points of the entire process and file the after-sales documents in the customer files. This will help more people with similar needs and prevent similar problems from happening again.
Reference Time Limit:
1-2 working days.
Customized Doors & Windows Common After-sales Services & Solutions
| Type | Possible Scenarios | Reference Reason | Possible Solutions | Possible Costs | Related Suggestions |
|---|---|---|---|---|---|
| Damaged packaging | The packaging itself is not good enough | Loss cargo, buyer refused to use plywood boxes to strengthen packaging. | 1. Goods are slightly damaged, we'll reissue color correction pen/(for painted wooden doors) and use spare paint to repair on site;2. If the damage cannot be repaired, we will remake it. | 1 Courier/transportation fee; 2 Reproduction fee | For loss cargo, please follow our suggestions to add plywood boxes to strengthen the packaging to protect against unknown transportation and consolidation risks. |
| Damaged packaging | The packaging itself is not good enough | For bulk cargo, we do not (forget) recommend customers to use plywood boxes | 1. Goods are slightly damaged, we'll reissue color correction pen/(for painted wooden doors) and use spare paint to repair on site;2. If the damage cannot be repaired, we will remake it. | 1 Courier/transportation fee; 2 Reproduction fee | Tell buyers about risks in advance and help them avoid risks |
| Damaged packaging | External force during transportation | The packaging was opened during transportation | 1 Take photos/videos before signing for the goods, and note the goods on the receipt;2 Buyers can initiate insurance claims with freight forwarders if they specify their own freight forwarders. If you choose BLOSSOM CHEER freight, please submit evidence to us and we will initiate claims on your behalf. | / | BLOSSOM CHEER will purchase insurance by default.If the buyer uses a designated freight forwarder, it is recommended to purchase insurance throughout the entire process (optional). |
| Damaged packaging | External force during transportation | Reasons at the unloading port, such as cargo falling, etc. | 1 Take photos/videos before signing for the goods, and note the goods on the receipt;2 Buyers can initiate insurance claims with freight forwarders if they specify their own freight forwarders. If you choose BLOSSOM CHEER freight, please submit evidence to us and we will initiate claims on your behalf. | / | BLOSSOM CHEER will purchase insurance by default.If the buyer uses a designated freight forwarder, it is recommended to purchase insurance throughout the entire process (optional). |
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