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Order Comprehensive Service Notice
1. About Shipping Terms
For your transportation needs, we can provide professional, accurate, worry-free and cost-saving shipping services, because we have strategic cooperation with shipping companies, which can be smoother than you looking for freight forwarding companies alone.
We will not give you a lower then normal price for ocean freight and expensive charges for transferring the freight to your destination port, we can ensure the authenticity and transparency of prices and fees. If use your own freight forwarder for transportation, we will also provide professional cooperation. According to (The Incoterms rules or International Commercial Terms 2020) "Incoterms 2020", we will provide as below details:
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Our Cooperation And Responsible Content
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EXW Term
• Finish packing and storage in warehouse, wait you or appoint agent pick up (if need we help to delivery to appointment address, we will charge the trucking cost; except the driver delivery goods, we do not with worker delivery, so we do not provide offload service at your appointment address); • Full set of export declaration documents (Profoma Invoice and Packing List) |
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FOB Guangzhou/Shenzhen Term
• Commodity Inspection Form; • Full set of export declaration documents. • Customs clearance; • Transportation cost to the Guangzhou/Shenzhen Port |
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CIF Term
• Commodity Inspection Form; • Bill of lading (will be telex release by default) • Customs clearance; • Freight to the customer's designated terminal port |
2. About Shipping Standards
Before the product is produced and shipped, we will take pictures or videos of the completed product in advance, and the KA manager will share the finished product picture or video by email (or other agreed communication methods such as WhatsApp, WeChat, etc.). You can clearly see the details of the customized products to ensure that the products fully meet the order requirements.
When delivering the goods, we will pack them according to the agreed packaging standards. We will take photos and share the packaging and delivery status when delivering the goods. At the same time, the KA manager will send the products by email (or other agreed communication methods such as WhatsApp, WeChat, etc.) Proforma invoice, packing list and other documents.
3. About Insurance
During the transportation of goods, neither the buyer nor the seller can control the possible risks of cargo damage, so if you choose us for cargo transportation, we will carry out product transportation insurance in full, so as to avoid compensation from the insurance company in case of transportation damage. This needs to be done in accordance with the formal receipt steps.
If you choose your own freight forwarding agent, we warmly remind you that you must confirm with the freight forwarding agent that the transportation and insurance issues have been considered.
4. About Goods Receipt
If it is a full container shipment, before the container arrives and unloads, it is necessary to take photos or video records to keep evidence. During the unloading process, it is necessary to ensure safety and unload carefully. Especially for large or heavy cargo, beware of the risk of falling during unloading.
For large cargo, it is recommended to use forklifts and other tools for loading and unloading operations, because the fall will cause damage to the cargo, etc. And the damage caused by human factors does not belong to the normal after-sales category, nor can it be compensated by the insurance company.
If the goods are LCL instead of full container shipments, when receiving the goods, it is also necessary to take photos or videos as evidence. If the package is damaged or the goods are damaged, etc., it should be recorded through pictures and videos and fed back to us in time (if it is transported by your designated freight forwarding agent, you need to feed back to the freight forwarding agent as soon as possible), and then file a claim with the insurance company in time . The risk in the transportation process does not occur 100%. For bulk cargo, we recommend and use safe plywood boxes for packaging. If you do not choose the plywood box for your reasons, it will increase the transportation risk.
Special reminder: when the goods arrive, inspecting and taking photos of the goods are key steps, which will facilitate subsequent processing. Remember to file an insurance claim as soon as possible (it is recommended not to exceed 24 hours); avoid filing an insurance claim some days after the goods arrive, as this may not be recognized by the insurance company and there is a risk of not getting insurance compensation.
5. Product Disclaimer And Operating Tips
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Disclaimer: Cargo falls during unloading.
Operation Tips: Use professional unloading tools such as forklifts to unload carefully. |
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Disclaimer: Scratches during installation.
Operation Tips: Product surface protection. |
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Disclaimer: Scratches during use.
Operation Tips: Do not scratch the product with sharp objects, and do not clean with corrosive liquids such as strong acid and strong alkali. |
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Disclaimer: Indoor doors are used outdoors with sun and rain causing problems.
Operation Tips: Indoor doors cannot be used outside, and the door directly to the outside needs to be confirmed with the KA manager when ordering. |
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Disclaimer: No protection on top of wooden door, causing the door to foam & expand.
Operation Tips: Entrance doors need to have a waterproof awning or roof. |
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Disclaimer: LCL shipping goods do not choose additional enhanced plywood box packaging.
Operation Tips: Doors, windows and accessories are all bulky goods. Wooden products and hardware accessories are packaged in cartons, while metal products are wrapped and protected with soft materials such as pearl cotton. Because there is a greater risk of damage during container transportation, such as being squeezed, bumped, scratched, etc. by other unknown goods. BLOSSOM CHEER always recommends the use of additional customized plywood box packaging for goods that are less than a full container. If you decide not to adopt this option, you will be responsible for the risk of damage during transportation. |
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Disclaimer: Other force majeure factors.
Operation Tips: Major natural disasters, such as major earthquakes, tsunamis, typhoons, waves, floods, storms, hail, sandstorms, volcanic eruptions, landslides, avalanches, mudslides, etc.; major abnormal social events, such as wars, armed conflicts, strikes, Riots, riots, etc. These are problems such as product damage caused by force majeure. |
6. About Cargo Storage
We recommend that you install it in time after receiving the goods, so that you can use our products as soon as possible.
However, if you are not in a hurry to use it, the goods should not be stored in the container all the time. The goods should be stored in a ventilated and dry storage environment to avoid rain and sun exposure.If the goods are stored in a humid or unsuitable environment for a long time, there is also a risk of damage to the goods.
7. About Product Quality Assurance
The product warranty period is 1 year from the arrival of the goods at the customer's port. Due to quality reasons, problems such as natural blistering, fading, swelling, deformation, delamination, cracking or falling off of the edge sealing, etc. will occur. BLOSSOM CHEER will arrange for the problematic products. If the repair materials are in serious condition and cannot be used, BLOSSOM CHEER will redo the defective products free of charge.
BLOSSOM CHEER always attaches great importance to product quality, and will conduct product inspections during the production process and before shipment. The purpose of quality assurance is to clearly protect the interests of customers.
The information provided by the customer must be objective and true. If it is found to be false, for example, it does not belong to quality problems but human factors, etc., BLOSSOM CHEER will have the right to cancel such orders and customer after-sales services.
After-sales problems need to be accompanied by pictures and videos to facilitate cause analysis and fair judgment of responsibility. Failure to provide the required key information will affect or even prevent the provision of after-sales service.
8. About Installation
During the product installation process, if you encounter installation difficulties, please contact our KA manager in time. We will do our best to arrange and provide assistance to ensure that the product can be installed and used correctly. BLOSSOM CHEER official installation guide Video Center can help you.
9. Preventing Fraud: Security Reminder About Payment And Account
After the order of BLOSSOM CHEER is confirmed, there will be no production failure, account upgrade, account freeze, and other payment and account changes; BLOSSOM CHEER business managers will not inform you of order abnormalities in personal name, WeChat, WhatsApp, or SMS, and will not guide you to repeat transfers, change account payment, refunds, etc.
BLOSSOM CHEER's website is www.blossomcheer.com. All page URLs are composed of continuous ".blossomcheer.com". Other types are phishing websites, please pay attention to identify.
All account types of BLOSSOM CHEER are company accounts. The English account name for overseas collections outside mainland China is Guangdong Blossom Cheer Holdings Limited. The Chinese collection account in mainland China is 广东堡捷建材有限责任公司, and our company accounts will be issued together with the PROFORMA INVOICE. Please pay attention.
We are always committed to providing professional services and excellent products to global users.
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